At Shefa Sale, customer satisfaction is our priority. We are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, our Refund & Returns Policy is here to help.

1. Return Period

Customers may request a return or exchange within 30 days from the date of purchase.

To be eligible for a return, the item must:

  • Be unused and in the same condition as received
  • Be returned in its original packaging
  • Include all original tags, accessories, and labels

2. Eligibility for Returns

To qualify for a refund or exchange, you must provide:

  • Proof of purchase, such as a receipt or order confirmation
  • The product in its original condition and packaging

Returns that do not meet these conditions may not be accepted.

3. Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Perishable goods
  • Digital or downloadable products
  • Gift cards
  • Clearance or final sale items
  • Personal care items where hygiene seals have been opened

4. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be issued to the original payment method
  • Processing times may take 7–10 business days, depending on your payment provider or bank

5. Late or Missing Refunds

If you have not received your refund after the stated timeframe:

  1. Check your bank account again
  2. Contact your credit card provider or bank, as processing times may vary
  3. If you still require assistance, contact us at info@shefasale.com

6. Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival.

To request an exchange, please contact our support team at:

📧 info@shefasale.com

7. Return Shipping

To initiate a return, please contact us first for return instructions.

Please note:

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping service for returns

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

📧 info@shefasale.com